Refund policy
Refund Policy
30-Day Satisfaction Guarantee
At Active Hub, we want you to feel confident when purchasing our digital fitness guides and resources. If you are not satisfied with your purchase, you may request a refund within 30 days of the original purchase date, subject to the conditions outlined below.
Digital Products
All products sold by Active Hub are digital products. No physical items are shipped, and there are no physical products to return.
After completing your purchase, your digital guide or resource will be delivered electronically to the email address provided at checkout or made available through the applicable download or access link.
Refund Eligibility
To be eligible for a refund, you must contact us within 30 days of your purchase and provide your order number and the email address used to complete the purchase.
Refund requests may be considered in situations such as:
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You accidentally purchased the same digital product more than once.
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You were charged multiple times for the same order.
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You experienced a technical issue that prevented you from accessing or downloading your purchased product.
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The purchased digital product was not successfully delivered.
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You are not satisfied with the product and meet the requirements of our 30-Day Satisfaction Guarantee.
Because our products are digital, we do not require or accept physical returns.
Non-Refundable Situations
Refunds may not be available when:
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More than 30 days have passed since the purchase.
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The product was purchased through an unauthorized third party.
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The customer has already received a refund for the same purchase.
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The refund request involves circumstances outside the scope of this policy.
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The purchase was made using fraudulent or unauthorized payment information.
We reserve the right to review refund requests individually to prevent abuse of our refund policy.
How to Request a Refund
To request a refund, please contact us at:
Please include:
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Your full name
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Order number
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Email address used for the purchase
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Name of the digital product
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Reason for your refund request
Our team will review your request and respond as soon as possible.
Approved Refunds
If your refund is approved, the refund will be issued to the original payment method used for the purchase.
Once the refund has been processed by Active Hub, the time required for the funds to appear in your account may vary depending on your bank, credit card company, or payment provider.
Active Hub is not responsible for delays caused by financial institutions or payment processors.
Digital Access After a Refund
Once a refund has been approved and processed, Active Hub reserves the right to revoke access to the refunded digital product.
Any download links, account access, or other digital access associated with the refunded purchase may be disabled.
Duplicate Purchases
If you accidentally purchase the same digital product more than once, please contact us within 30 days of the purchase.
After verifying the duplicate transaction, we may issue a refund for the duplicate purchase.
Sale and Promotional Products
Unless otherwise stated, our standard refund policy applies to digital products purchased during promotions or sales.
Any special promotional offer may include additional terms that will be clearly communicated at the time of purchase.
Contact Us
If you have any questions about our Refund Policy or need assistance with your order, please contact us at:
We are committed to providing a positive customer experience and helping you resolve any issues with your purchase.